Privacy Policy
Last updated March 2026. This policy explains what we collect and how we use it.
Information we collect
We collect the work email and company details you provide when requesting whitelist access, along with usage data needed to operate the product, such as queries made to the AI assistant and documents you connect.
How we use your data
Your data is used to provide and improve the pairio service, deliver answers to your maintenance questions, and communicate about access and support. We do not sell your data.
Your content and AI
Documents and tickets you connect are used only to answer your team's questions. We do not train shared foundation models on your private content without explicit consent.
Data retention
We retain your data for as long as your account is active. You can request deletion of your account and associated data at any time.
Contact
Questions about this policy? Email our team.